Warranty

Confidental Studio Inc., hereafter referred to as CS, warrants that all dental restorations are fabricated to the specifications set forth in a completed dental prescription provided to CS by a licensed dental professional. Furthermore, all products are warranted to be free from defects in workmanship and materials. This warranty is in lieu of all other warranties, whether expressed or implied, and may not be modified by any agent, employee, or representative of CS. This warranty is subject to change without notice.

  • Porcelain to metal (PFM), full gold/alloy, all-ceramic, single unit composite, and single-unit inlay and onlay restorations are warrantied for 4 years from the invoice date.
  • Full Contour Zirconia products have a 4-year warranty from the invoice date unless specifically stated otherwise.
  • Layered Zirconia products have a 2-year warranty from the invoice date.
  • CAD/CAM Screw-Retained products have a 3-year warranty from the invoice date.
  • CAD/CAM Custom Titanium Abutment products have a 3-year warranty from the invoice date.
  • Prefabricated Implant Crown products have a 2-year warranty from the invoice date.
  • Removables including; oral appliances, removable partial dentures, dentures and immediate partials are warrantied for 90 days from the invoice date.
  • If a restoration is either +4-units or a full arch, the product will be warranted for 2 years from the invoice date.
  • e-max® products have a 2-year warranty from the invoice date.

To validate the Device Warranty, the following conditions must be met:

  • Original restoration must be returned to the originating laboratory along with a newly completed work authorization.
  • The original work authorization, or evidence of original purchase, must be included along with a newly completed work authorization and the device.

Device Warranties do not include nor apply to cash refunds, temporary replacements, costs incurred for removal or reinsertion, costs incurred by another laboratory, devices that have been previously repaired or altered from new, device damage or ill-fit due to accident, neglect or abuse, supporting bone, tooth or tissue failure, dental changes or improper oral hygiene.

Limitations

Repair, modification, or alteration to any product outside the guidelines established by CS will result in immediate loss of warranty. Modification to the restoration “prep” site after fabrication has been started and before the restoration is permanently seated, may result in additional charges should those modifications be deemed contributory to product failure. No credit or replacement will be provided for a defective product unless and until the said product is returned to CS. Dental restorations must be seated by a licensed, practicing dentist in a clinical setting.

Return of Goods

Dental restorations returned to CS for defects in workmanship or materials are subject to inspection prior to determination of warranty applicability. CS asserts “first right of repair” on any returned dental restoration, and as such, no credit will be issued in the event that a third-party dental laboratory is contracted to repair or remake a case before CS has been notified and provided the option to repair said dental restoration.

Remake Policy

Remakes charges will apply under the following conditions:

  • Customer re-preps the original case
  • The originally manufactured restoration was not returned at the time of the remake
  • The customer changes material from the original requested material
  • If a remake is needed after the customer was contacted by the lab and the lab questioned whether the case materials provided were satisfactory and the customer approved completion of the case without making adjustments to the case materials or refused a try-in
  • Customer requests a tooth shade different from the original tooth shade requested, the original must be returned and additional charges will be applied.
  • Any partial/denture that fits the master but does not fit in the mouth, the amount of the remake charge will be determined based on the nature of the case.